Refund Policy

Refund Policy

Thank you for shopping at [Your Store Name]. We appreciate the trust you have placed in us and want to ensure you have a satisfying experience while shopping on our website.

1. Refund Eligibility:

  • We offer refunds on products that meet the criteria outlined in our refund policy. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Refund Requests:

  • To request a refund, please contact our customer support team at [your contact email] within [number of days, e.g., 14 days] of receiving your order. Include your order number, the reason for the refund, and any supporting documentation, such as photos for damaged or defective items.

3. Non-Refundable Items:

  • Certain items are non-refundable, including [list of non-refundable items, e.g., gift cards, downloadable software]. Please check the product description before making a purchase.

4. Processing Time:

  • Refunds will be processed within [number of days, e.g., 5 business days] after we receive the returned item. The actual refund may take additional time to reflect in your account, depending on your payment method.

5. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will provide instructions on returning the item and, upon inspection, offer a replacement or refund.

7. Cancellations:

  • Once an order is placed, cancellations are not guaranteed. Please contact us as soon as possible, and we will do our best to accommodate your request.

8. Refund Method:

  • Refunds will be issued through the original payment method used for the purchase. If the original payment method is unavailable, we may issue the refund in the form of store credit.

9. Changes to This Policy:

  • We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

If you have any questions or concerns about our refund policy, please contact us at [your contact email].

Thank you for shopping with us!